I'm back! I had shoulder surgery in the middle of March and wasn't up for much until now. I'm still working one handed and slowly but while I'm off work I can finish the Things!
We use email a lot to communicate between staff of course, and we offer email notification to patrons. But we have a lot of people who prefer the phone for various reasons. I have two teens in my TAG who don't have computers at home.
I love the webinars! We have a very tight training budget in our system and this is a great option.